Frequently Asked Questions

Everything you need to know about shopping at Loyi Store.

What are your standard shipping times?

We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes 3-7 business days to arrive.

What is your return policy?

Loyi Store offers a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery status.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Do you offer international shipping?

Currently, Loyi Store ships to select countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.

Are the products on Loyi Store authentic?

Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and manufacturers.